HELP Learning Resource Centre catalog › Details for: Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization /

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Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization / Robert L. Desatnick, Denis H. Detzel.

By: Desatnick, Robert LContributor(s): Detzel, DenisPublication details: Jossey-Bass 1993Edition: Rev. edISBN: 9781555484152Subject(s): Customer service | Customer relationsLOC classification: HF5415.5 | Des.

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Item type	Current library	Call number	Status	Date due	Barcode
Open Book Shelf	ELM LIBRARY (ELM) New Materials Shelf	HF5415.5 Des. (Browse shelf (Opens below))	Available		H025185

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Previous	HF5415.5 Bli. CRM unplugged : releasing CRM's strategic value /	HF5415.5 Bro. Customer relationship management : a strategic imperative in the world of e-business /	HF5415.5 Col. Killer customer care : how to provide five star customer service that will double and triple your profits /	HF5415.5 Des. Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization /	HF5415.5 Des. Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization /	HF5415.5 Har. Harvard business review on customer relationship management.	HF5415.5 Mar. Dealing with demanding customers : how to turn compliants into opportunities /	Next

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