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Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Christopher W. L. Hart.

By: Heskett, James LContributor(s): Sasser, W. Earl; Hart, ChristopherPublication details: Free Press 1990Subject(s): Customer service | Sales managementLOC classification: HF5415.5 | Hes.

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Item type	Current library	Call number	Status	Date due	Barcode
Open Book Shelf	HELP UNIVERSITY (HU) New Materials Shelf	HF5415.5 Hes. (Browse shelf (Opens below))	Available		H007642

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Previous	HF5415.5 Ber. On great service : a framework for action /	HF5415.5 Dav. Total customer service : the ultimate weapon /	HF5415.5 Eun. Communicating with customers /	HF5415.5 Hes. Service breakthroughs : changing the rules of the game /	HF5415.5 Hie. Best practices : building your business with customer-focused solutions /	HF5415.5 Lov. Product plus : how product + service = competitive advantage /	HF5415.5 Luc. Customer service : building successful skills for the twenty-first century /	Next

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