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Your search returned 36 results.

1.
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

by Zeithaml, Valarie A | Bitner, Mary Jo | Gremler, Dwayne D | EMO.

Edition: 7th ed.Publication details: McGraw-Hill Education 2018Availability: Items available for loan: HELP ACADEMY (HA)Call number: HD 9980.5 Zei (1).

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2.
Customer service : skills for success / Robert W. Lucas

by Lucas, Robert W.

Edition: 6th ed.Publication details: McGraw-Hill 2012Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF 5415.5 Luc (1).

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3.
What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability / Stanley A. Brown

by Brown, Stanley A.

Publication details: John Wiley & Sons 1995Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF 5415.335 Bro (1).

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4.
Customers for life : how to turn that one-time buyer into a lifetime customer / Carl Sewell and Paul Brown

by Sewell, Carl | Brown, Paul.

Publication details: Pocket Books 1990Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF 5415.5 Sew (1).

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5.
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Branded customer service : the new competitive edge / Janelle Barlow and Paul Stewart.

by Barlow, Janelle | Stewart, Paul; Title.

Publication details: Berrett-Koehler 2004Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.5 Bar. (1).

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6.
Digital disciplines : attaining market leadership via the cloud, big data, social, mobile, and the internet of things / Joe Weinman

by Weinman, Joe.

Publication details: J. Wiley 2015Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF 5415.1265 Wei (1).

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7.
Service management and marketing : managing the service profit logic / Christian Gronroos

by Gronroos, Christian.

Edition: 4th ed.Publication details: J. Wiley 2015Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HD 9980.5 Gro (1).

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8.
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

by Zeithaml, Valarie A | Bitner, Mary Jo | Gremler, Dwayne D.

Edition: 6th ed.Publication details: McGraw-Hill Education 2013Availability: Items available for loan: FOUNDERS LIBRARY (S2)Call number: HD 9980.5 Zei (2), ELM LIBRARY (ELM)Call number: HD 9980.5 Zei (4), HELP ACADEMY (HA)Call number: HD 9980.5 Zei (1).

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9.
Salesforce service cloud for dummies / by Jon Paz and TJ Kelley

by Paz, Jon.

Publication details: J. Wiley 2015Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF 5415.5 Paz (1), FOUNDERS LIBRARY (S2)Call number: HF 5415.5 Paz (1).

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10.
People love you : the real secret to delivering legendary customer experiences / Jeb Blount

by Blount, Jeb.

Publication details: J. Wiley 2013Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF 5415.5 Blo (1).

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11.
At your service : how to attract new customers, increase sales, and grow your business using simple customer service techniques / Frank Eliason

by Eliason, Frank.

Publication details: J. Wiley 2012Availability: Items available for loan: HELP ACADEMY (HA)Call number: HF 5415.5 Eli (1), HELP UNIVERSITY (HU)Call number: HF 5415.5 Eli (1).

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12.
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(The) Apple experience : secrets to building insanely great customer loyalty / Carmine Gallo

by Gallo, Carmine.

Publication details: McGraw-Hill 2012Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF 5415.5 Gal (1).

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13.
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Customer care excellence : how to create an effective customer focus / Sarah Cook

by Cook, Sarah.

Edition: 5th ed.Publication details: Kogan Page 2008Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF5415.5 Coo (1), HELP UNIVERSITY (HU)Call number: HF5415.5 Coo (2).

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14.
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Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Morriss

by Frei, Frances | Morriss, Anne.

Publication details: Harvard Business Review Press 2012Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF5415.5 Fre (1).

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15.
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Open services innovation : rethinking your business to grow and compete in a new era / Henry Chesbrough

by Chesbrough, Henry.

Publication details: Jossey-Bass 2011Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF5415.5 Che (1).

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17.
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SuperSTAR customer service : it's all about C.A.R.E. / Rick Conlow, Doug Watsabaugh

by Conlow, Rick | Watsabaugh, Doug.

Publication details: Axzo Press 2009Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.5 Con (1).

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18.
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Quality customer service : satisfy customers - it's everybody's job / William B. Martin

by Martin, William B.

Edition: 5th ed.Publication details: Axzo Press 2009Availability: Items available for loan: HELP ACADEMY (HA)Call number: HF5415.5 Mar (1), ELM LIBRARY (ELM)Call number: HF5415.5 Mar (1).

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19.
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Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed / Nancy Friedman

by Friedman, Nancy.

Publication details: Crisp Learning 1998Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.5 Fri (1).

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20.
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Calming upset customers : stay in control ... in any situation / Rebecca L. Morgan

by Morgan, Rebecca L.

Edition: 4th ed.Publication details: Crisp Publications 2009Availability: Items available for loan: HELP ACADEMY (HA)Call number: HF5415.5 Mor (1), HMC LibraryCall number: HF5415.5 Mor (1).

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