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Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelly and Charles Ketteman.

By: Hiebeler, RobertContributor(s): Kelly, Thomas B.; Ketteman, CharlesPublication details: Arthur Anderson/Simon & Schuster 1998Subject(s): Customer services - Management - Case studies | Customer services - Quality control - Case studies | Industrial management - Case studiesLOC classification: HF5415.5 | Hie.

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Item type	Current library	Call number	Status	Date due	Barcode
Open Book Shelf	HELP UNIVERSITY (HU) New Materials Shelf	HF5415.5 Hie. (Browse shelf (Opens below))	Available		H007643

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Previous	HF5415.5 Dav. Total customer service : the ultimate weapon /	HF5415.5 Eun. Communicating with customers /	HF5415.5 Hes. Service breakthroughs : changing the rules of the game /	HF5415.5 Hie. Best practices : building your business with customer-focused solutions /	HF5415.5 Lov. Product plus : how product + service = competitive advantage /	HF5415.5 Luc. Customer service : building successful skills for the twenty-first century /	HF5415.5 Mac. (The) relationship-based enterprise : powering business success through customer relationship management /	Next

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