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Your search returned 25 results.

2.
Marketing services : competing through quality / Leonard L. Berry, A. Parasuraman.

by Berry, Leonard L | Parasuraman, A.

Publication details: Free Press 1991Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF5415.5 Ber. (1).

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3.
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Services marketing / Christopher H. Lovelock.

by Lovelock, Christopher H.

Edition: 2nd ed.Publication details: Prentice Hall 1991Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HD9980.5 Lov. (2).

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6.
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(The) Manager's guide book, volume three : includes vital pointers on TQM, selling, customer service, communications and stress management.

Publication details: The Asian Sources Media Group 1994Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HD30 Man. (1).

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7.
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Relationship marketing for competitive advantage : winning and keeping customers / Adrian Payne..... [ et al. ].

by Payne, Adrian.

Publication details: Butterworth/Heinemann 1995Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415 Rel. (1).

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8.
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Meeting customer needs / Ian Smith.

by Smith, Ian.

Edition: 2nd ed.Publication details: Butterworth-Heinemann/Institute of Management Foundation 1997Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.5 Smi. (1).

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9.
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Services marketing / David L. Kurtz, Kenneth E. Clow.

by Kurtz, David L | Clow, Kenneth E.

Publication details: J. Wiley 1998Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HD9980.5 Kur. (1). Damaged (1).

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10.
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Service marketing / Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham.

by Rust, Roland T | Zahorik, Anthony J.; Keiningham, Timothy L.

Publication details: HarperCollins 1996Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HD9980.5 Rus. (1).

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11.
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Advances in relationship marketing / edited by Adrian Payne.

by Payne, Adrian.

Publication details: Kogan Page 1995Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HD9980.5 Adv. (1).

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12.
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Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization / Robert L. Desatnick, Denis H. Detzel.

by Desatnick, Robert L | Detzel, Denis.

Edition: Rev. ed.Publication details: Jossey-Bass 1993Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF5415.5 Des. (1).

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13.
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Delivering quality service : balancing customer perceptions and expections / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.

by Zeithaml, Valarie A | Berry, Leonard L.

Publication details: Free Press 1990Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.5 Zei. (1).

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14.
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Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Christopher W. L. Hart.

by Heskett, James L | Sasser, W. Earl; Hart, Christopher.

Publication details: Free Press 1990Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.5 Hes. (1).

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15.
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Product plus : how product + service = competitive advantage / Christopher H. Lovelock.

by Lovelock, Christopher H.

Publication details: McGraw-Hill 1994Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.5 Lov. (1).

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16.
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(The) management of sales and customer relations : book of readings / edited by Bob Hartley and Michael W. Starkey

by Hartley, Bob | Starkey, Michael W.

Publication details: International Thomson Business Press 1996Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5438.4 Man (1).

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17.
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Customers as partners : building relationship that last / Chip R. Bell.

by Bell, Chip R.

Publication details: Berrett-Koehler 1996Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.5 Bel. (1).

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18.
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Revolutionize your customer experience / Colin Shaw.

by Shaw, Colin.

Publication details: Palgrave Macmillan 2005Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.5 Sha. (1).

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19.
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(The) innovator's solution : creating and sustaining successful growth / Clayton M. Christensen, Michael E. Raynor

by Christensen, Clayton M | Raynor, Michael E.

Publication details: Harvard Business School Press 2003Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HD53 Chr (1).

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20.
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Business success through service excellence / Moira Clark and Susan Baker

by Clark, Moira | Baker, Susan.

Publication details: Elsevier Butterworth-Heinemann 2004Availability: Items available for loan: HELP ACADEMY (HA)Call number: HF5415.5 Cla (1).

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