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Your search returned 36 results.

1.
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Services marketing / Valarie A. Zeithaml, Mary Jo Bitner.

by Zeithaml, Valarie A | Bitner, Mary Jo.

Publication details: McGraw-Hill 1996Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HD9980.5 Zei. (1), ELM LIBRARY (ELM)Call number: HD9980.5 Zei. (1).

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2.
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Total access : giving customers what they want in any anytime, anywhere world / Regis McKenna.

by McKenna, Regis.

Publication details: Harvard Business School Press 2002Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.5 Mac. (1).

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3.
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(The) future of competition : co-creating unique value with customers / C. K. Prahalad, Venkat Ramaswamy.

by Prahalad, C. K | Ramaswamy, Venkat.

Publication details: Harvard Business School Press 2004Availability: Items available for loan: HELP ACADEMY (HA)Call number: HD41 Pra. (1), HELP UNIVERSITY (HU)Call number: HD41 Pra. (1).

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4.
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Killer customer care : how to provide five star customer service that will double and triple your profits / George Colombo.

by Colombo, George.

Publication details: Entrepreneur Press 2003Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF5415.5 Col. (1).

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5.
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Customer service : building successful skills for the twenty-first century / Robert W. Lucas.

by Lucas, Robert W.

Edition: 3rd ed.Publication details: McGraw-Hill/Irwin 2005Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.5 Luc. (1).

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6.
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(The) experience! : how to wow your customers and create a passionate workplace / Lior Arussy.

by Arussy, Lior.

Publication details: CMP Books 2002Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF5415.5 Aru. (1), FOUNDERS LIBRARY (S2)Call number: HF5415.5 Aru. (1).

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7.
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Branded customer service : the new competitive edge / Janelle Barlow and Paul Stewart.

by Barlow, Janelle | Stewart, Paul; Title.

Publication details: Berrett-Koehler 2004Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.5 Bar. (1).

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8.
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Great customer connections : simple psychological techniques that guarantee exceptional service / Richard S. Gallagher.

by Gallagher, Richard S.

Publication details: AMACOM 2006Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.5 Gal (1).

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10.
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Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty / Phillip Van Hooser

by Van Hooser, Phillip.

Publication details: J. Wiley 2005Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF5415.5 Van (1).

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11.
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Award-winning customer service : 101 ways to guarantee great performance / Renee Evenson

by Evenson, Renee.

Publication details: AMACOM 2007Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF5415.5 Eve (1).

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12.
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101 ways to improve customer service : training, tools, tips, and techniques / Lorraine L. Ukens

by Ukens, Lorraine L.

Publication details: Pfeiffer 2007Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF5415.5 Uke (1).

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13.
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(The) innovator's dilemma : when new technologies cause great firms to fail / Clayton M. Christensen

by Christensen, Clayton M.

Publication details: Harvard Business School Press 1997Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HD53 Chr (1).

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14.
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(The) new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / Joseph A. Michelli

by Michelli, Joseph A.

Publication details: McGraw-Hill 2008Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HD57.7 Mic (1).

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15.
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Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman

by Goodman, John A.

Publication details: AMACOM 2009Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF5415.5 Goo (1).

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16.
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Get content get customers : turn prospects into buyers with content marketing / Joe Pulizzi, Newt Barrett

by Pulizzi, Joe | Barrett, Newt.

Publication details: McGraw-Hill 2009Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF5415.127 Pul (1).

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17.
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(The) customer signs your paycheck / Frank Cooper

by Cooper, Frank.

Publication details: McGraw-Hill 2010Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF5415.5 Coo (1).

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18.
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Calming upset customers : stay in control ... in any situation / Rebecca L. Morgan

by Morgan, Rebecca L.

Edition: 4th ed.Publication details: Crisp Publications 2009Availability: Items available for loan: HELP ACADEMY (HA)Call number: HF5415.5 Mor (1), HMC LibraryCall number: HF5415.5 Mor (1).

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19.
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Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed / Nancy Friedman

by Friedman, Nancy.

Publication details: Crisp Learning 1998Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HF5415.5 Fri (1).

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