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Your search returned 19 results.

1.
Marketing services : competing through quality / Leonard L. Berry, A. Parasuraman.

by Berry, Leonard L | Parasuraman, A.

Publication details: Free Press 1991Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HF5415.5 Ber. (1).

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2.
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Services marketing / Christopher H. Lovelock.

by Lovelock, Christopher H.

Edition: 2nd ed.Publication details: Prentice Hall 1991Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HD9980.5 Lov. (2).

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3.
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Services marketing / David L. Kurtz, Kenneth E. Clow.

by Kurtz, David L | Clow, Kenneth E.

Publication details: J. Wiley 1998Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HD9980.5 Kur. (1). Damaged (1).

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4.
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Service marketing / Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham.

by Rust, Roland T | Zahorik, Anthony J.; Keiningham, Timothy L.

Publication details: HarperCollins 1996Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HD9980.5 Rus. (1).

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5.
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Advances in relationship marketing / edited by Adrian Payne.

by Payne, Adrian.

Publication details: Kogan Page 1995Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HD9980.5 Adv. (1).

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6.
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(The) essence of services marketing / Adrian Payne.

by Payne, Adrian.

Publication details: Prentice Hall 1993Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HD9980.5 Pay. (1), HELP UNIVERSITY (HU)Call number: HD9980.5 Pay. (1).

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7.
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Services marketing / Valarie A. Zeithaml, Mary Jo Bitner.

by Zeithaml, Valarie A | Bitner, Mary Jo.

Publication details: McGraw-Hill 1996Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HD9980.5 Zei. (1), ELM LIBRARY (ELM)Call number: HD9980.5 Zei. (1).

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8.
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Principles of services marketing / Adrian Palmer.

by Palmer, Adrian.

Edition: 2nd ed.Publication details: McGraw-Hill 1998Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HD9980.5 Pal. (1).

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9.
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Principles of service marketing and management / Christopher Lovelock, Lauren Wright.

by Lovelock, Christopher H | Wright, Lauren.

Edition: 2nd ed.Publication details: Prentice Hall 2002Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HD9980.5 Lov. (1).

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10.
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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

by Zeithaml, Valarie A | Bitner, Mary Jo | Gremler, Dwayne D.

Edition: 5th ed.Publication details: McGraw-Hill 2009Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HD9980.5 Zei (2), HELP ACADEMY (HA)Call number: HD9980.5 Zei (1).

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11.
Services marketing / John E. G. Bateson, K. Douglas Hoffman

by Bateson, John E. G | Hoffman, K. Douglas.

Edition: 4th ed.Publication details: South-Western Cengage Learning 2011Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HD9980.5 Bat (2), FOUNDERS LIBRARY (S2)Call number: HD9980.5 Bat (2).

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12.
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

by Zeithaml, Valarie A | Bitner, Mary Jo | Gremler, Dwayne D.

Edition: 6th ed.Publication details: McGraw-Hill Education 2013Availability: Items available for loan: FOUNDERS LIBRARY (S2)Call number: HD 9980.5 Zei (2), ELM LIBRARY (ELM)Call number: HD 9980.5 Zei (4), HELP ACADEMY (HA)Call number: HD 9980.5 Zei (1).

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13.
Service management and marketing : managing the service profit logic / Christian Gronroos

by Gronroos, Christian.

Edition: 4th ed.Publication details: J. Wiley 2015Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HD 9980.5 Gro (1).

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14.
Essentials of services marketing / Jochen Wirtz, Patricia Chew, Christopher Lovelock

by Wirtz, Jochen | Chew, Patricia | Lovelock, Christopher.

Edition: 2nd ed.Publication details: Pearson Education 2012Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HD 9980.5 Wir (1), FOUNDERS LIBRARY (S2)Call number: HD 9980.5 Wir (1).

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15.
Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock

by Wirtz, Jochen | Lovelock, Christopher.

Edition: 8th ed.Publication details: World Scientific Publishing 2016Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HD 9980.5 Wir (1).

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16.
Services marketing / William Chitty ... [et al.]

by Chitty, William.

Edition: 2nd ed.Publication details: Oxford University Press 2019Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HD 9980.5 Ser (1).

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17.
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

by Zeithaml, Valarie A | Bitner, Mary Jo | Gremler, Dwayne D | EMO.

Edition: 7th ed.Publication details: McGraw-Hill Education 2018Availability: Items available for loan: HELP ACADEMY (HA)Call number: HD 9980.5 Zei (1).

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18.
Essentials of services marketing / Jochen Wirtz, and Christopher H. Lovelock

by Wirtz, Jochen | Lovelock, Christopher H | ProQuest LibCentral.

Edition: 3rd ed.Publication details: Pearson Education Limited 2017Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: HD 9980.5 Wir (1).

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19.
Essentials of services marketing / Jochen Wirtz

by Wirtz, Jochen | PP.

Edition: 4th ed.Publication details: Pearson Education Limited 2023Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HD 9980.5 Wir (1), FOUNDERS LIBRARY (S2)Call number: HD 9980.5 Wir (1).

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